FAQs

Service Related

What types of services does ProImageExperts Provide?

ProImageExperts has caters to photographers and videographers from different verticals. Listed below are some of the verticals and the corresponding services.

ProImageExperts – Stock Services
Stock & Microstock Photographers & Agencies.
Scanning, Retouching, Raw Processing, Keywording, Agency Submission & more

ProImageExperts – Retouching Services
People, Product & Portrait Photographers needing image and video retouching.
Retouching, Clipping Path, Masking, Logo Removal, Fast Color Correction & more

ProImageExperts – Real Estate Services
Realestate photographers needing Property image enhancements.
Image enhancements, HDR, Panoramas, 360's & more

ProImageExperts – Restoration Services
For image and video restoration services.
B/W to B/W, B/W to Sepia, B/W to color& more

ProImageExperts – Wedding Services
Wedding, studio & Event postproduction services for Images & Videos.
Culling, Color Correction, Video Editing, Retouching, Album Design & more

Do you do post production work for videos?

ProImageExperts provides various services like retouching, restoration and editing for both still and video. If you have a specific question please write to contact@proimageexperts.com

For best results what is the resolution at which I need to provide the raw image?

For best results we recommend a minimum of 300 dpi as resolution.

What color profile do you use?

We use sRGB as our default color profile. We also work with Adobe RGB &Prophoto RGB.

How many images should I send to create One HDR image?

HDR is an optional step. You can chose to provide just a single image of good quality. Any number from 5 to 15 images of varying exposure levels would be fine.

What is final output format of the video in the case of 360 panoramas?

The standard final output format of the video would be .MOV but if specified, we do provide output in .SWF (Flash) or .QTVR (Quick time)formats.

What is the size of images for MLS?

The image sizes for MLS differ from country to country and state to state. Please provide us the sizes according to the requirements at the location of the property.

Order Entry System

How do I create an account ?

To create an account you need to follow the steps below.

  • Click on the service Page of your choice.
  • Click on “Order Now “located on the right hand side of the webpage.
  • On the Log in page click "Sign Up" under new customer.
  • Fill in your contact information.
  • Set your password.

Once done you will receive a welcome email with a verification url that you need click on in order to confirm your account. Once your account is activated you canstart to place your first order.

How do I place an order ?

Follow the steps below to place an order

  • Click on the service Page of your choice.
  • Click on “Order Now “located on the right hand side of the webpage.
  • Log in with your username and password.
  • Once logged in, select the service type you need.
  • Next, fill in your job preferences.
  • Add your order to the cart by clicking the Add Cart button.
  • Review your order on the shopping cart page and redeem a promo or discount code if you have one.
  • Once you have verified the order details, click the checkout button and proceed to make a payment.
  • Once the payment is made, you'll receive a confirmation email confirming that your order has been placed.
How do I place multiple orders and pay for all of it in one go ?

Follow the steps below to place an order

  • To place an order Login or sign up for an account.
  • Once logged in, select the service type you need.
  • Next, fill in your job preferences.
  • Add your order to the cart by clicking the Add Cart button.
  • Review your order on the shopping cart page
  • Click on " continue shopping " to add more orders to your cart.
  • Redeem a promo or discount code if you have one.
  • Once you have verified the order details, click the checkout button and proceed to make a payment.
  • Once the payment is made, you'll receive a confirmation email confirming that your order has been placed.
How do I redeem a discount or promo code ?

Follow the steps above to place your order. On the shopping cart page you need to

  • Paste the discount code in the box next to the redeem button.
  • Then click on redeem, this should update the values in the merchandise discount field
  • Double check the totals to make sure that the discounts have been applied.
What are my payment options ?

To provide the most secure and easy payment method, all payments are made using PayPal in conjunction with our order entry system.

  • PayPal : Payments can be made using your PayPal Account
  • Credit Card : Using the PayPal payment gateway
  • Debit Card : Using the PayPal payment gateway

Please select "Don't have a PayPal account?" on the right hand on the paypal page to make a payment using credit or debit cards.

(Other options may be available for our Higher Volume, Higher Frequency customers that on average spend $25,000 per year.)

When and how do I upload my files ?

You can upload your files using the PIE uploading tool.

  • Upload button for every order placed is available after completing the payment.
  • Upload your images using My Account > orders in the order entry system and then clicking on the upload images button next to the order.
How long does it take to return the completed files ?
On an average the order takes about 2 -3 working days to be completed and delivered back unless specified otherwise. Turnarounds depend on complexity of files, number of files and satges involved. To know more about call or Email us on contact@proimageexperts.com
How and when do I download the completed files for my order?

You should receive an “order completed” email once the order is complete.

  • Sign in to your account.
  • Go to My Account > orders and click on download.
  • Please allow permission for the downloader applet to run in your browser.
  • Select the location on your desktop to where the files need to be downloaded
  • Click download.
Having trouble with your account?
Please write and email to contact@proimageexperts.com
Do you do Rush Jobs?
ProImageExperts has a large team and can definitely do rush jobs. Some services may automatically offer rush jobs. If you don't see one attached to our service just drop us a line at contact@proimageexperts.com and we will have our team work out the logistics and have your files delivered as per your needs.
For how long do you store my Raw and Processed images?

ProImageExperts follows a backup policy as below.

  • Raw files are stored for a period of 15 days after the order is delivered.
  • Processed files are stored for a period of 25 days after the order is delivered. Once the backup period expires al files are permanently deleted of the server.

General questions

Why Work With Us ?
  • Partner with a recognized leader
  • Experience with all the major agencies
  • 130+ Highly Skilled production Staff
  • Color Calibrated Eizo & Lacie Monitors
  • PC & Mac Production Systems
  • 150 MBPS Internet Lines
  • Local Data Centre's
  • Local Shipping
  • Scalable Operations
  • Simplified Workflows
  • Fast turnaround times
  • Competitive Pricing
How secure are my files ?

Following are some of the points that highlight the level of security for the staff and the data stored at the production facility.

  • Client confidentiality maintained using client codes in communications with production.
  • In house ERP system allocates and retrieves files under production with all files being stored on a central server.
  • Copying, deleting of flies is domain controlled and password protected.
  • No external memory devices like USB thumb drives, passport drives, smart phones are permitted on the production.
  • A state of the art anti data leak policy to govern all files stored in-house.
  • Port blocking on all production machines and domain controlled to prevent any data leakage.
  • Internet access is only available to key staff.
  • Production machines are entirely isolated from the internet.
  • Extremely focused, self-motivated and customer service oriented staff.
  • 24 x 7 CCTV monitoring for all employees.
  • Combination of keycard and biometric access controlling all staff access at the facility.
What if I am not happy with my files ?
Customer satisfaction is of primary concern to our staff here at ProImageExperts. We will redo your files till you are satisfied at no extra cost. It is only fair for our team to request you to not deviate from the original requirements.
Do you provide volume discounts ?
We would be more than happy to provide you a discount on your jobs if you believe that you have tons of work for us. Feel free to contact us for more details on contact@proimageexperts.com.
Am I eligible to be a High Volume, High Frequency customers ?
For customers that have their jobs chalked out for the whole year and have an average spend $25,000 per year on postproduction services are eligible to become ProImageExperts high volume, high frequency customer. To know more write to contact@proimageexperts.com

Why work with us?

  • Partner with a recognized leader
  • Experience with all the major agencies
  • 130+ Highly Skilled production Staff
  • Color Calibrated Eizo & Lacie Monitors
  • PC & Mac Production Systems
  • 150 MBPS Internet Lines
  • Local Data Centre's
  • Local Shipping
  • Scalable Operations
  • Simplified Workflows
  • Fast turnaround times
  • Competitive Pricing

Have a Question?


Call us on

+1 440 374 6131 +1 440 319 3558 +81 467 31 0330